Advocacy Matters

Care Act Advocacy in Walsall

As from 1st July 2017 Advocacy Matters provides Care Act advocacy in Walsall. Social Care teams in the local authority have a duty to make sure that people are fully involved in understanding and making decisions about the care and support they need. For those people who find it very difficult to be fully involved in the care process, independent advocacy is available if they have nobody independent to support them. Individuals may have very supportive family members but they may not be able to attend reviews, assessments or meetings.  In this case, the individual would be entitled to a statutory Care Act Advocate.

For eligible people, independent advocates are available to support them to understand, plan for and be involved in their:

  1. Care assessments
  2. Care and support planning
  3. Care and support reviews
  4. Safeguarding enquiries
  5. And, for safeguarding adult reviews, previously known as serious case reviews.

Advocates work with individuals to help them make their own decisions, will support people to understand the care and support process they will be involved in and to tell professionals their wishes and preferences about their future care and support needs.

You may be eligible for advocacy support if you are:

  1. An adult who needs care and support
  2. A carer
  3. A child who is making the transition to adult care services

Data Privacy (GDPR)

Walsall Council are the Data Controller for Walsall Care Act referrals. Please be aware that Walsall Council has a new web privacy area and data protection area where privacy and subject access is covered.

The Council also have a new 'How we use your data guide' which is also downloadable within this area at

How to refer

If you are not sure whether you can get a care and support advocate, you can get advice from the Advocacy Matters Team 0121 321 2377



download file

To make a professional referral to the Care Act Advocacy service in Walsall, you can download the form below.

Walsall Care Act Advocacy Referral Form


fill in the form

Please complete all the sections of the form. It is very important that all sections of the form are flled in. This information helps our advocates to support the advocacy partner through the relevant Care Act process.


email the completed form

Once you have completed the referral form please email it to

Referrals can be made by authorised staff in the Walsall Social Care team. If you prefer, you can speak directly with someone in the Social Care Team and they can help you understand more.



0121 321 2377

198 Boldmere Road
Sutton Coldfield
Birmingham B73 5UE